Product Guarantee
General Conditions of Guarantee
Not with standing statutory rights arising from product defects, BEYOND MEDX provides the following guarantee for its products under the following conditions. The General Conditions of Guarantee apply to all Beyond Medx products, unless otherwise specified by other product-related guarantee conditions. Product-related guarantee conditions can be found in the individual product descriptions.
Content of Guarantee
Beyond Medx guarantees that the products it delivers shall be free from material, processing and construction defects if they are used properly and for the intended application for the duration of the guarantee. This guarantee shall not apply to defects that occur from improper use or improper handling, in particular due to non-observance or incorrect application of the instructions for use or due to an event having an external impact. The guarantee for the entire product shall lapse or shall not apply if non-original Beyond Medx products or non-original spare parts are used, and if interventions (in particular repairs or modifications) are carried out by persons who are not authorized by Beyond Medx.
Furthermore, the following are excluded from the guarantee:
- wear and tear,
- single-use items and consumables,
- rechargeable batteries and batteries and
- exposed and accessible control and supply cables with corresponding plug connection.
Guarantee Period
The guarantee applies for a period from the date of consignment of the goods ex works. Please kindly refer to the product description for more information as different products applies for a different period of warranty.
Scope of Guarantee
If the above-mentioned guarantee conditions apply, this shall give rise to a guarantee case. If the customer claims a guarantee case, the customer must send the above-mentioned product to Beyond Medx at its own cost. Beyond Medx shall then check whether a guarantee case actually exists.
Inspection
If a guarantee case does exist, the customer shall be entitled to a repair or replacement at Beyond Medx's discretion. In the event of a guarantee case, Beyond Medx shall bear the costs for the repair or replacement, including the shipping costs of returning the product to the sender. The shipping costs for sending the product to Beyond Medx shall be borne by the sender itself. If a guarantee case does not exist, the customer shall not be required to cover the costs of the inspection, but must bear the costs for returning the product to the customer should the customer require this. If Beyond Medx repairs the product, the guarantee period shall not recommence. If Beyond Medx provides a replacement under the guarantee, a new guarantee period shall commence.
Limitation Period
For defects recorded under the guarantee, the limitation period shall begin upon the discovery of the defect.
Product-related guarantee conditions
Product-related guarantee conditions shall supplement the General Conditions of Guarantee in the relevant cases.
